Return Policy
OxygenCares Effective Date: [Insert Date]
This policy explains how to return a product. It works alongside our Refund Policy — the windows, fees, and timelines below match it.
Return Eligibility
Returns are accepted within 30 days of delivery:
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Change of mind — the unit must be unused and in original condition with accessories (15% restocking fee applies).
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Defective, damaged, or won't power on — no condition requirement. If it's broken, we understand it may not be pristine.
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Wrong item, missing item, or never arrived — full refund or correct item sent.
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Doesn't meet the needs you described to us — full refund.
Before You Return
Please have ready:
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A photo of the product as delivered
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A photo of the product before you ship it back
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A short video showing the issue or the product's condition
If you're claiming a defect, the video showing the problem is the most useful thing you can send. If anything's unclear, we'll ask you to resend it — we won't reject a genuine return over a blurry photo.
How to Start a Return
Email support@oxygencares.com with:
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Your order number
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The reason for return
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Your photo/video proof
We respond within 2–3 business days. Once approved, we send you the correct return warehouse address.
Return Shipping Rules
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Send the product only to the address we provide after approval.
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Returns sent anywhere else without contacting us first can't be accepted and will be returned to sender.
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Please don't ship the unit back before you've contacted us and received the return address.
Return Process & Timeline
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Request approval with proof — email us; we respond in 2–3 business days.
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Receive return address — sent on approval, with instructions.
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Ship to the provided address only.
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Share your tracking number — reply with tracking after you ship.
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Inspection — within 5–7 business days of us receiving it.
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Processing — refund or replacement issued within 3–5 business days after inspection. Refunds post to your account in another 3–7 business days depending on your bank.
Total: roughly 10–15 business days from approval to resolution, plus shipping and bank posting time.
Return Shipping Costs
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Change of mind: return shipping is yours.
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Defect, wrong item, or non-delivery: we cover it.
Refund or Replacement
For a defective unit, you choose: a full refund, or a free replacement. We won't push you toward a replacement if a refund is what you want.
Defective units are covered by a 1-year limited warranty for replacement. Warranty doesn't cover misuse or damage outside the manufacturer's guidelines.
Before You Dispute a Charge
If something's wrong, email support@oxygencares.com first. We resolve almost every return faster than a bank dispute, and if you're owed a refund, we'll process it.
Questions? support@oxygencares.com | +1 307-310-7855
