Shipping Policy

Delivery Times

Orders are typically processed within 24hr and delivered within 8–11 business days, depending on your location. You'll receive tracking as soon as your order ships so you can follow it to your door. Delivery windows are estimates and can occasionally be affected by customs or carrier delays.

Shipping Methods

We ship via UPS, USPS, DHL, and 4PX.

Shipping Locations

We currently ship within the USA. 

Address Accuracy

Please double-check your shipping address at checkout. Orders ship to the exact address provided, and we can't be responsible for delays caused by an incorrect or incomplete address. If you catch a mistake, email us right away and we'll correct it if the order hasn't shipped.

Tracking Your Order

Once your order ships, we email you tracking so you can monitor it. If you don't receive it, contact support@oxygencares.com and we'll resend it.

Tracking & Delivery Responsibility

Once you have a tracking number, you can monitor delivery progress and arrange missed-delivery redelivery or local pickup directly with the courier if needed. If you have any trouble, contact us we'll help.

Damaged Packages

If your package arrives damaged, take photos right away and email support@oxygencares.com with the evidence. We'll make it right see our Return Policy for defect and damage coverage.

Customs & Duties

All shipments are Delivery Duty Paid (DDP) taxes and duties are included in your price. If a courier ever requests an additional charge at delivery, contact us before paying and we'll assist.

Transit Insurance

Orders are insured during transit until delivery is completed. If a package can't be delivered, the courier will typically hold it at a local facility and reattempt, or return it to us. If you instruct the courier to leave the package unattended, we can't be responsible for loss or theft after it's marked delivered.

Undeliverable & Returned Packages

If a package is returned because it couldn't be delivered due to an incorrect or incomplete address, refusal, or missed pickup after reattempts, we'll contact you and re-ship at no extra cost once a correct address is confirmed. We want you to get your order.

If a package is returned due to an error on our side, we cover the re-ship in full.

Proof of Delivery

Tracking updates from UPS, USPS, DHL, or 4PX serve as proof of delivery status.

Reporting a Non-Delivery

If tracking shows delivered but you haven't received your package, please report it within 7 days of the last tracking update so we can open a carrier investigation and resolve it quickly. Reports after this window are harder for carriers to investigate, but still contact us and we'll do what we can.